Cancellation and Refund Policy

Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at  [email protected] 

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.

Returns

The following are the policies to be eligible for return requests after shipment/receipt of goods:

1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.
2. Only items that have been purchased directly from  [email protected]  Online Store can be eligible for a return.
3. Any  [email protected]  Online Store product purchased through other retailers is not eligible for this policy and must follow the respective retailers’ returns and refunds policy.
4. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
5. Goods are eligible for a return if the following apply:
Incorrect:
   The item is not the item you ordered
   Wrong variant of the item, where it is different from what is indicated on the order summary
   Missing items inside the packaging
Damaged:
   The item is found to be damaged upon receipt. Items has been tampered/refurbished or modified. 
   Customers will be responsible for all shipping charges to return goods.
   Returns are applicable only for a complete  [email protected]  Online Store product.

Returned items must meet the following requirements:

The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt)

You have proof of purchase (order invoice number and receipt)

Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner

Item must be returned in the original box (or at least, suitable packaging) to protect the product from damage during return delivery

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable.

Refunds

Once we received your item, we will inspect it and examine the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depeding on your original payment method:

• For Online Bank Transfer: Full refunds will be credited into your bank account via online bank transfer, which should be posted within 3–5 working days.
• For Credit Card refunds: Refunds will be sent to the card-issuing bank.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.